Customer Communications

Keeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our Customer Communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure. 

Here you'll find our most recent Customer Communications to view and download.

Don't forget to visit our video site!

Brochures:

Corporate Brochure

The Community Investor

The Science of Water

Corporate Responsibility Brochure

The American Water Landscape

Mini-Corporate Brochure

State Brochures:

Arizona

California

Hawaii

Illinois

Indiana

Iowa

Kentucky

Maryland

Michigan

Missouri

New Jersey

New Mexico

New York

Ohio

Pennsylvania

Tennessee

Texas

Virginia

West Virginia

Additional Customer Communications:

 

Leak Detection Kit

Tampa Bay Seawater Desalination Plant Fact Sheet

Eminent Domain Fact Sheet

Investor-Owned & Government-Owned Utilities Fact Sheet

White Papers:

• Challenges In The Water Industry: Climate Change (pdf)
• Challenges In The Water Industry: Fragmented Water Systems (pdf)
• Challenges In The Water Industry: Infrastructure And Its Role In Water Supply (pdf)
• Challenges In The Water Industry: Meeting Demand In The West (pdf)
• Challenges In The Water Industry: Providing Quality Water (pdf)
• Challenges In The Water Industry: Public-Private-Partnerships As A Solutions (pdf)
• Challenges In The Water Industry: The Rate Approval Process (pdf)
• Challenges In The Water Industry: The Tap Versus Bottle Water Debate (pdf)
• Innovation Solutions Within The Water Industry: Going Green (pdf)
• Innovation Solutions Within The Water Industry: Desalination (pdf)
• Innovation Solutions Within The Water Industry: Water Reuse (pdf)

American Water's Customer Communications Awards 
American Water works hard to create, communicate, deliver and exchange offerings that have value and educate customers, partners, government officials and society at large.

Therefore, we are delighted when our work, commitment and vision are recognized in professional communications awards.

2009 ReBrand 100 Global Awards
ReBrand 100 distinguishes itself from other brand competitors by basing its selections on the achievement of effective, measurable results of entrants' rebranding efforts. Winners must demonstrate that they applied deliberate and strategic planning in evolving, extending or transforming their brands.

American Water's brand was awarded the 2009 Notable ReBrand 100 Global Award. 

30th Annual Telly Awards
The Telly Awards honor the very best local, regional, and cable television commercials and programs, as well as the finest video and film productions, and work created for the Web. 

American Water was given bronze awards for the IPO Video in the 30th Annual Telly Awards in these categories:

- Corporate Image
- Employee Communications
- Public Relations

There were more than 14,000 entries in the 2009 show and only those entries that were recognized by the judges as being distinctive were named winners.

The IPO Video can be viewed on the American Water website by clicking on the "American Water Videos" link on the homepage of the site, or by going directly to http://www.amwatervideos.com/shell.aspx. From there, choose the first video "IPO Video."

Interactive Media Awards
The Interactive Media Awards™ recognize the highest standards of excellence in Web site design and development and honor individuals and organizations for their outstanding achievement.

American Water's Web site earned an Outstanding Achievement Award from the Interactive Media Awards in the "utilities" category. 

2008 MarCom Awards
MarCom Awards is an international competition for marketing and communication professionals involved in the concept, writing and design of marketing and communication programs and print, visual and audio materials. Entries come from corporate marketing and communication departments, advertising agencies, PR firms, design shops, production companies and freelancers.

Of the more than 5,000 entries worldwide, American Water won 37 MarCom Awards - 11 platinum, 14 gold and 12 honorable mentions.

The following American Water communication's received the highest honor - The "Platinum Award" 

The following American Water communication's received the "Gold Award" 

The following American Water communication's received an "Honorable Mention"

2008 Communicator Awards
The Communicator Awards is a national awards show honoring excellence in communications. The annual show honors the best in advertising, corporate communications and public relations as well as interactive and video. There were more than 8,000 entries this year.

The following American Water communication's received the highest honor - The "Award of Excellence" 

• American Water's 25th Anniversary Brochure 

2008 American Graphic Design Awards
The American Graphic Design Awards is a competition open to advertising agencies, graphic design firms, corporations, institutions, publishers, and more. It honors outstanding work of all kinds and across all media: print and collateral, advertising and sales promotion, corporate identity and logos, internet and interactive design, package and point of sale materials, and motion graphics.

For the 2008 competition, more than 10,000 entries were received. Of these, a highly selective 15 percent are recognized with a certificate of excellence.

The following American Water communication's pieces were named winners:

• American Water's Corporate Brochure Design
• American Water's State Brochure Design
  • Arizona American Water
  • California American Water
  • Hawaii American Water
  • Illinois American Water
  • Indiana American Water
  • Iowa American Water
  • Kentucky American Water
  • Maryland American Water
  • Michigan American Water
  • Missouri American Water
  • New Jersey American Water
  • New Mexico American Water
  • Long Island American Water
  • Ohio American Water
  • Pennsylvania American Water
  • Tennessee American Water
  • Texas American Water
  • Virginia American Water
  • West Virginia American Water
• American Water's Box Pocket Folder Design
• American Water's Flat Pocket Folder Design

2008 San Diego Chapter of the Public Relations Society of America (PRSA) annual Edward L. Bernays Mark of Excellence Awards
The PRSA's annual Edward L. Bernays Mark of Excellence Awards recognizes the industry’s finest public relations campaigns, tactics and professionals, in categories including media relations, community relations, crisis communications and special events.

American Water received awards for the following:

• California American Water team won the Public Relations Society of America San Diego chapter Silver Award of Excellence in the campaign category for the Monterey "Spring into Action" conservation campaign. 
• The single piece "Spring into Action" conservation wheel mailer won the Bronze Award of Excellence.