Low Income Program
Sometimes customers face circumstances that stretch their financial resources. California American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of your bill over time. You may also be qualified to receive assistance through our H2O Help to Others Program™.
If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date. Our customer service representatives are available 24 hours a day, seven days a week at 1-888-237-1333. They will work with you on a plan to pay the balance of your bill over time.
These payment arrangements may require you to:
H20 Help to Others Program
At California American Water, we believe fresh, clean water is a resource that should be made available to everyone. That’s why we developed our H2O Help to Others program to provide assistance to low-income families.
With this program, eligible customers can apply for a monthly discount on their water charges. If your household meets the necessary requirements, assistance will be provided in the form of a monthly discount on your water charges.
To qualify for H2O
To apply to the H2O Help to Others program, please complete this application and mail it to the address listed at the top of the application.
For further information about the H2O Help to Others program or your California American Water service, please call us at 888-237-1333.
Income Guidelines (effective June 1, 2012 to May 31, 2013)