Low Income Program
Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. You may also be qualified to receive assistance through our H2O Help to Others Program™.
If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date. Our customer service representatives are available 24 hours a day, 7 days a week. They will work with you to determine payment plan options that may be available.
These payment arrangements may require you to:
Customers whose accounts begin with the number “18,” should call 1-800-652-6987.
Customers whose accounts begin with the numbers “52,”or “53,” should call 1-800-272-1325
H2O Help to Others Program™: Assisting customers who need it most
For more than eight years, New Jersey American Water has been assisting low-income customers who qualify through its H2O Help to Others Program™. There are three main components of the program:
To qualify for the H2O program, customers must have annual incomes at or below 200 percent of the Federal Poverty guidelines, as provided in the chart below. For additional qualification requirements, customers can contact New Jersey SHARES, New Jersey American Water’s program administrator.
Monthly Income Guidelines for the H20™ Grants
How You Can Help
New Jersey American Water customers who wish to contribute to the H2O Help to Others Program™ can do so by adding a donation to their monthly New Jersey American Water bill payment. Donations can be made as a one-time gift or a monthly donation of $1, $3 or $5. You can be assured that 100 percent of your donation and our matching funds go directly to qualifying customers. Our company assumes all administrative costs for this program so that every penny you donate goes directly to this worthwhile cause.
For More Information
The H20 Grants and Discounts are administered by NJShares, which is an independent, non-profit organization established to help those in need pay their utility bills. For more information, or to see if you qualify for these programs, contact NJShares toll-free at 1-877-652-9426 (1-877-NJAWH2O).
Other Utility Assistance Programs in New Jersey
In addition to New Jersey American Water’s H2O Help to Others Program, there are a number of energy and heating bill assistance programs and government programs for those who qualify. For a full list of programs, New Jersey residents can search the online database at www.nj211.org or view a listing of their energy programs. Customers may also dial “2-1-1” 24 hours a day, seven days a week for help in finding available assistance services.