American Water’s rates are based on the true cost of providing water service to our customers.
Rates can vary based on the cost of providing service in each of the communities we serve. Before it reaches your home or business, water is treated through an involved process. Water begins its journey at the source (river, stream, reservoir, aquifer) and travels through our water treatment plants, into our distribution network, to its final destination, your tap. Along the way, our team of professionals (certified operators, scientists and engineers) is using the latest technology to oversee and monitor this process. We test the water quality using leading edge methods we pioneered. We understand the value of having high-quality water service 24 hours a day, and are committed to providing it reliably.
Reliable, high-quality water service improves our lives and communities by:
New Jersey American Water Tariff
Below is a link to New Jersey American Water's water and wastewater tariff as approved by the New Jersey Board of Public Utilities (NJBPU).
REMINDER FOR FORMER APPLIED WASTEWATER MANAGEMENT AND JENSENS DEEP RUN WASTEWATER RESIDENTIAL CUSTOMERS WHO WERE CONVERTED FROM A FLAT MONTHLY AMOUNT TO ONE BASED PARTIALLY ON VOLUMETRIC: In June, we changed the way the wastewater portion of your bill was calculated from a flat monthly amount to one that is based partially on the amount of water you use. To help you adjust to this new structure, we implemented a temporary cap on the volumetric charge portion of your wastewater bill. The cap was set at 6,000 gallons from June through December 2012. Starting January 2013, the cap will be raised to 13,000 gallons per month.
Rate Changes Pending Before the NJ Board of Public Utilities - Distribution System Improvement Charge
Rate Change Approved by the NJ Board of Public Utilities
On May 1, 2012, the New Jersey Board of Public Utilities(BPU) approved new water and wastewater rates for New Jersey American Water, effective immediately. Even with the increase, one gallon of New Jersey American Water costs less than a penny. The need for the rate change was driven largely by the more than $300 million the company invested in its treatment and distribution facilities to continue to provide high-quality, reliable water and wastewater service. For the average residential customer using 6,500 gallons per month, this would mean an increase of between $2.15 and $3.93 a month, with the majority of our customers receiving a monthly increase of only $2.15.
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Note about our service areas:
Sometimes customers face circumstances that stretch their financial resources. New Jersey American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of the bill over time. You may also be qualified to receive assistance through our Low Income Payment Program/H2O Help to Others Program. Click here for more information on these services.