Billing & Payment Information

At Ohio American Water, providing you with the best customer service possible is our priority. We offer the following payment methods:

Pay by Mail
Use the convenient return envelope provided to you with your bill. Detach and enclose the bill stub with your check or money order. Do not send cash. Or, you can mail your payment to:
Ohio American Water
PO Box 94551
Palatine, IL 60094-4551

Automatic Payment
Sign up for Automatic Payment, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due.
Download the Automatic Payment Form for complete instructions.

Online Self-Service, Bill Pay
Residential customers can now use our new self-service feature, My H2O Online, to pay bills, manage accounts and more. Sign up today. Commercial customers and any others who are unable to register on the site can pay online by visiting www.paymybill.com.

Steps for Customers Who Have Received a Disconnection Notice

1. Locate your account number on your billing statement or notice.
2. Locate the scheduled disconnection date on the notice.
3. Submit your online payment.
4. Record your payment confirmation number.
5. If payment is submitted online within five business days of the scheduled disconnection, immediately call our customer service center at 1-800-673-5999.
6. When you speak to a customer service representative, please tell them your account number, online payment date and payment confirmation number.

Pay by Phone
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling 1.866.271.5522. There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Pay at a local payment location
Convenient, authorized locations across the state will accept your payment. Please note these locations DO NOT accept payments by mail.

Help with Your Water Bill

Payment Arrangements
Sometimes customers face circumstances that stretch their financial resources. If you cannot pay your bill by the due date, please contact our Customer Service Center before the bill becomes due. Our customer service representatives are available 24 hours a day, 7 days a week at 1-800-673-5999.
Our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:
    • Pay at least 25% of your bill within 48 hours of your call.
    • Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed 6 months.
    • Pay all future bills as they become due.

We will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.

H20 Help to Others Program
H2O Help to Others is an emergency assistance program created by Ohio American Water in collaboration with several local social service agencies. The program helps provide supplemental funding to Ohio American Water customers who would otherwise have trouble paying their bills.
H2O Help to Others is supported by customers' voluntary donations and contributions from Ohio American Water. The agencies' trained caseworkers determine the needs of families and individuals, who must be Ohio American Water customers.

Who qualifies for H2O Help to Others program assistance?
Any individual or family whose water service is being provided by Ohio American Water and who is in danger of losing their primary source of water and meets the "basic needs" criteria as set by agency caseworkers.

How do I apply for H2O Help to Others assistance?
Call the Ohio American Water Customer Service Center toll-free at 1.800.673.5999, or you may contact the local agencies at the phone numbers shown below.

• Ashtabula County Department of Human Services: 440.998.1110
• Chesapeake United Methodist Church: 740.867.3848
• Marion/Crawford Community Action Commission: 740.383.2154
• First Call for Help – United Way of Seneca County: 419.448.0337
• The Salvation Army, Mansfield Ohio: 419.525.2912