Customer CommunicationsKeeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our customer communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure. Here you'll find our most recent customer communications to view and download. Preserving Water Quality in Your Home: We have assembled this brochure to help you identify some of the most common issues. Following the steps outlined in this pamphlet will help your internal plumbing perform better and last longer. Most supplies needed are available at any hardware store and should cost less than a cup of coffee. The steps only take a few minutes a year and will save you money by identifying problems before they require professional help. Cold Weather Tips - Winter weather is just around the corner! Protect the pipes and fixtures in your home or business. Water Valve Shut Off Tag - Help prepare for an emergency using the tips printed on a tag to identify your master water valve. Understanding Your Water Meter - These ideas can help you track water use and detect leaks. Be Water Wise - Save water, protect natural resources and manage your water bill. Restoring Your Property - If one of our improvement project requires excavation on your property, we are committed to restoring the affected areas. Proud to be American Water - American Water is the largest U.S. investor-owned water and wastewater service provider. Our stock is traded as AWK on the New York Stock Exchange. Winter/Summer Sewer Billing Program Important Information about Water Softening
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American Water's Customer Communications Awards Therefore, we are delighted when our work, commitment and vision are recognized in professional communications awards. 2009 ReBrand 100 Global Awards American Water's brand was awarded the 2009 Notable ReBrand 100 Global Award. 30th Annual Telly Awards American Water was given bronze awards for the IPO Video in the 30th Annual Telly Awards in these categories: - Corporate Image There were more than 14,000 entries in the 2009 show and only those entries that were recognized by the judges as being distinctive were named winners. The IPO Video can be viewed on the American Water website by clicking on the "American Water Videos" link on the homepage of the site, or by going directly to http://www.amwatervideos.com/shell.aspx. From there, choose the first video "IPO Video." Interactive Media Awards American Water's Web site earned an Outstanding Achievement Award from the Interactive Media Awards in the "utilities" category. 2008 MarCom Awards Of the more than 5,000 entries worldwide, American Water won 37 MarCom Awards - 11 platinum, 14 gold and 12 honorable mentions. The following American Water communication's received the highest honor - The "Platinum Award"
2008 Communicator Awards The following American Water communication's received the highest honor - The "Award of Excellence" 2008 American Graphic Design Awards For the 2008 competition, more than 10,000 entries were received. Of these, a highly selective 15 percent are recognized with a certificate of excellence. The following American Water communication's pieces were named winners:
2008 San Diego Chapter of the Public Relations Society of America (PRSA) annual Edward L. Bernays Mark of Excellence Awards American Water received awards for the following:
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