Billing & Payment Information

At Texas American Water, providing you with the best customer service possible is our priority. We offer the following payment methods:

Pay by Mail
Use the convenient return envelope provided to you with your bill. Detach and enclose the bill stub with your check or money order. Do not send cash.

Pay by Phone
If you do not have questions about your bill, you can call our toll-free, pay-by-phone number at 866.271.5522. There is a small fee for this service from our third-party vendor. Be sure to have your ten-digit account number handy. This is located on the upper right-hand corner of your bill.

Pay at a Local Payment Location
Convenient, authorized locations across the state will accept your payment. Please note these locations DO NOT accept payments by mail.

Online Bill Pay
With our new self-service website, My H2O Online, you can pay your bill online, when it is convenient for you. You can also manage your account and keep track of your history of water use and account activity for up to two years. Commercial customers and any others who are unable to register on the site can pay online by visiting www.water.paymybill.com.