Welcome to Virginia American Water’s Hopewell Page

DEQ “Drought Warning” Advisory

On August 14, 2012, Virginia’s Department of Environmental Quality issued a “drought warning” advisory for a number of cities and towns in the Appomattox River basin, including Hopewell.  Virginia American Water wants our Hopewell customers to know that because the source of Hopewell’s water is located at the confluence of the Appomattox and James rivers, your water supply is not affected by drought conditions.  However, water conservation is always important and we offer the following tips for wise water use:

1. To prevent water loss from evaporation, don't water your lawn during the hottest part of the day or when it's windy.   
2. Avoid overwatering your lawn.  Water every three to five days in the summer.
3. Shorten showers to 7-10 minutes.
4. Install water-saving showerheads.
5. Turn off the water when brushing your teeth.
6. Only run the dishwasher and clothes washer when they are fully loaded.
7. Defrost frozen food in the refrigerator or microwave instead of running water over it.
8. When washing dishes by hand, use two basins -- one for washing and one for rinsing rather than let the water run.
9. Use a broom, rather than a hose, to clean sidewalks and driveways
10. Repair dripping faucets and leaky toilets.  Dripping faucets can waste about 2,000 gallons of water each year.  Leaking toilets can waste as much as 200 gallons each day.

Hopewell Wastewater Customers: Look for a separate wastewater bill in October 2012

Beginning October 2012, Hopewell customers’ water bills will no longer include charges for wastewater/sewer services. Read more... 

Demand Side Management Plan

In response to the Virginia State Corporation Commission’s Order dated July 29, 2011, Case No. PUE-2010-00001, Virginia American Water has developed a Demand Side Management Plan for the Hopewell water system. The purpose of this plan is to address any supply/production deficits that may result from reduced production capacity and/or peak demands.

Click here for the plan. 

Exploring Solutions to the 2010 Taste and Odor Issue in Hopewell

For more than 97 years, Virginia American Water has provided water to Hopewell’s homes and businesses. We are committed to providing high quality drinking water to all our customers.

In the summer of 2010, our Hopewell customers experienced an unpleasant taste and smell in their drinking water caused by algae growing in the surface waters of the Appomattox River, where Virginia American Water draws Hopewell’s water.

We know that the taste and odor were a problem for many of our customers, even though Hopewell’s potable water met and has continued to meet all federal and state standards for water quality and we were able to reduce the taste and odor by about 65 percent with additional treatment.

While the taste and odor are now gone, we have not forgotten that some of our customers were not satisfied with their water – and we are not satisfied unless our customers are satisfied. With another hot summer, the problem could recur. That’s why we are launching an effort to work with the entire Hopewell community – residents, government, businesses, and industry – to explore possible solutions to the taste and odor issue.

Our goal is that any solution we identify and its financial implications be understood by and ideally acceptable to the community.

To learn more:
Background on the taste and odor issue
Involving the community
Summaries of meetings

Hopewell Water Project Managers:

Terry Maenza terry.maenza@amwater.com Phone: 610.670.7789
Mary-Jane Atwater mj@atwatercommunications.com Phone: 202.316.1198

To sign up for email alerts, please send a request to Mary-Jane Atwater at mj@atwatercommunications.com